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Work and Travel Company

Waiter/Waitress – Gordon

We are seeking highly skilled and experienced Waiter/Waitress to join our team at our upmarket Italian restaurant. The ideal candidate will have a passion for providing exceptional customer service, a deep understanding of Italian Cuisine and wines, and the ability to create memorable dining experiences for our guests.

Responsibilities:

Customer Service:

  • Greet guests warmly and provide them with menus showcasing our extensive selection of authentic Italian dishes and fine wines
  • Take food and beverage orders accurately and efficiently, ensuring special requests and dietary restrictions are noted
  • Offer recommendations and answer questions regarding menu items, ingredients, and preparation methods, as well as Italian wines and their perfect pairings
  • Ensure timely delivery of food and beverages to tables
  • Anticipate guests’ needs and respond promptly to any requests or concerns
  • Handle guest inquiries, feedback, and complaints professionally and courteously, seeking resolution promptly

Food and Beverage Knowledge:

  • Possess a comprehensive understanding or willingness’ to learn the menu, including ingredients, cooking methods, and flavor profiles, as well as our extensive selection of Italian wines, including Chianti, Barolo, and Amarone
  • Stay updated on seasonal specials, promotions, and wine selections, providing guests with informed suggestions to enhance their dining experience
  • Assist guests in selecting wines or other beverages to complement their meals, offering insights into the characteristics and nuances of each wine
  • Ensure accuracy in processing orders and communicating any modifications or substitutions to the kitchen staff

Table Maintenance and Cleanliness:

  • Set up tables with appropriate silverware, glassware, and tableware, creating an inviting atmosphere for our guests to enjoy their dining experience
  • Monitor dining areas for cleanliness and ensure tables are promptly cleared and reset, maintaining an impeccable standard of hygiene and presentation
  • Maintain cleanliness and organization in server stations, bar areas, and dining rooms, contributing to the overall ambiance of the restaurant
  • Assist with general cleaning tasks as needed to uphold restaurants standards

Team Collaboration:

  • Work collaboratively with kitchen staff, bartenders, and other servers to ensure smooth service operations, coordinating seamlessly to deliver exceptional service
  • Communicate effectively with colleagues to coordinate guest seating, order timing, and special requests, fostering a cohesive and efficient team environment
  • Support fellow team members during busy periods or when assistance is required, demonstrating flexibility and a willingness’ to contribute to the team’s success

Upselling and Revenue Generation:

  • Proactively suggest additional items such as appetizers, desserts, or specialty cocktails to enhance the dining experience and increase revenue
  • Promote our selection of Italians wines, highlighting their unique characteristics and perfect parings with our authentic dishes, to elevate guests’ dining experience
  • Handle payments accurately and efficiently, including processing credit card transactions and tendering change, ensuring a seamless conclusion to our guests’ dining experience

Qualifications:

  • Previous experience as a Waiter/Waitress in an similar environment
  • Exceptional customer service skills with a friendly and professional demeanor
  • Strong communication and interpersonal abilities
  • Ability to multitask and thrive in a fast-paced environment
  • Attention to detail and commitment to maintaining cleanliness and hygiene standards
  • Flexibility to work evenings, weekends, and holidays as needed

Join our team and be a part of delivering exquisite dining experiences at our renowned Italian restaurant and bar. If you meet the qualifications and share our passion for hospitality, we encourage you to apply.

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