Responsibilities:
- Supporting our leadership teams coach our people, by monitoring and observing client interactions on the sales floor and sharing strengths and areas of improvement with the retail sales teams.
- Coaching for performance by partnering with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
- Training needs assessment – reviewing sales and KPI performance of the store and Client Advisors.
- Training preparation and delivery – prepare and deliver a range of client service, sales and product training programs including our new starter onboarding.
- Monitor and review – assess the impact of training on Client Advisor and overall store performance and offer coaching to leaders and Client Advisors to further embed concepts learnt at formal training.
Required Qualifications:
- Strong facilitation, communication, and interpersonal skills.
- Ability to interact with all levels of employees.
- Exhibits strong self-awareness.
- Empowers team and holds self and others accountable.
- Instills confidence and capacity to succeed.
- Fosters a learning environment and mindset.
- Embraces challenges and encourages others to do so.
- Willingness to work evenings and weekends and travel as needed.
Please login or Buy a package to apply for this job.