Resort Receptionist – Byron Bay

Key Responsibilities

• Respond promptly and professionally to guest enquiries, requests, and concerns
• Manage bookings across multiple channels including phone, email, and OTA extranets
• Confidently use RMS Reservation System to handle reservations and guest check-ins/outs
• Work flexible hours across AM (7am–2:30pm) and PM (2pm–10pm) shifts, including weekends, school holidays, and public holidays
• Share local knowledge and provide tailored recommendations on hotel amenities and Byron’s best attractions and dining
• Collaborate effectively with team members and communicate respectfully with guests and management
• Offer ideas and input to enhance the resort’s operations and sustainability efforts

Skills & Experience

• Hands-on experience with RMS Reservation System is highly regarded
• Excellent written and verbal communication skills, with strong computer proficiency
• High attention to detail and the ability to manage multiple priorities independently
• Reliable, honest, and well-presented with a genuine passion for guest service
• Good knowledge of Byron Bay and its surrounding areas is a plus