Join our friendly and dynamic team where exceptional guest service is our top priority! We are looking for enthusiastic, reliable, and customer-focused individuals to fill the role of Reception Rockstar. If you have a passion for hospitality and enjoy creating Magical Moments and Unforgettable Memories for guests, we’d love to hear from you!
Position: Reception Rockstar
Employment Type: Full-Time
Key Responsibilities:
- Greet and assist guests with check-ins, check-outs, and general enquiries
- Provide information about resort amenities, local attractions, and services
- Manage reservations and ensure the smooth running of the reception area
- Handle guest requests and complaints professionally and efficiently
- Process payments and maintain accurate records
- Collaborate with other departments to ensure a seamless guest experience
- Ensure the reception area is always clean, organised, and welcoming
Requirements:
- Previous experience in customer service or hospitality is preferred
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient with computer systems and booking software
- A positive, friendly attitude and a passion for helping others
- Ability to work flexible hours is essential, including roughly every second weekend and school holidays
- Ability to work in a fast-paced environment while maintaining professionalism
What We Offer:
- Opportunity to work in a beautiful, scenic location
- A supportive and inclusive work environment
- Employee discounts on resort services and amenities including our amazing restaurant and bar!
- On-the-job training and opportunities for career growth
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