Receptionist – Doubtless Bay, Northland

As a Receptionist, you will have strong interpersonal skills and the ability to work well under pressure, plus an eye for detail. Excellent communication skills, excellent computer skills, spelling and grammar.

This is a Fixed-Term Part-Time opportunity, to cover parental leave; but does have potential to be extended. This role offers between 20-30 hours per week. This is a great opportunity for a candidate looking for a stable role for a period of months.

Responsibilities:

• Greeting guests with a friendly and welcoming attitude upon arrival.
• Checking guests in and out efficiently, processing reservations, and handling payments accurately.
• Providing information about hotel amenities, local attractions, and services to enhance guests’ experiences.
• Handling guest inquiries, requests, and concerns promptly and professionally.
• Travel agent commission processing and managing the debtors ledger
• Maintaining an organized and clean reception area.
• Collaborating with other hotel departments to coordinate guest services and weekly ordering.
• Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.
• Ensuring the security and confidentiality of guest information.
• Handling emergencies and guest issues calmly and effectively.
• Assisting with guest luggage and porter duties.

Experience:

• Previous experience in a similar role
• Determination to exceed customer expectation.
• Exceptional attention to detail
• High level of resourcefulness
• Immaculate grooming and presentation
• Honest and work well in a team environment.
• Excellent English.
• Passion for the hospitality sector
• Must be a NZ resident or hold a working visa.