Receptionist – Darwin

One of Darwin’s largest family resorts, our business offers over 160 cabins of varying facilities, over 300 Caravan sites, and more. We pride ourself on offering an exceptional family experience for all of our wonderful guests, both those visiting interstate, and our valued, local patrons. Apply today and join our team!

Qualifications & experience

• Minimum 1 year experience working as a receptionist at a busy multifaceted Venue/Resort/Hotel (Similar experience in the local area is highly regarded).
• Demonstratable complaints handling and customer service experience
• Experience using RMS or similar preferred but an eagerness to learn will be accepted (Strong computer skills non-negotiable).
• A solid understanding of the accommodation/hospitality/tourism sector with experience in a customer centric role is essential
• A positive, naturally decisive, proactive, bubbly, and robust personality is required in this role.
• Cash-up/Cash handling experience required and the ability to troubleshoot.
• Business, Admin, Hospitality qualifications will be looked upon favorably.
• Accounts receivable, bookkeeping, or accounting experience will be very helpful for this role but it is not essential – we are happy to train if you are happy to learn.

Tasks & responsibilities

• Assisting with guest queries in a professional, timely and efficient manner
• Responding to email, phone call and face-to-face enquiries with exceptional problem solving and customer service capabilities
• Ensuring an efficient check-in and check-out, liaising with other departments regularly and as required, assisting with inspections and ensuring all resort rules and procedures are being followed by all guests
• Supporting and assisting with leading the team, training new recruits when required, providing timely reporting and information as needed to other departments and management.
• General operational support for the Guest Services Manager and team.
• Managing corporate accounts, invoices, payments and other similar items in an experienced and efficient manner.

Benefits

• Award rates plus penalties (Casual or Full time).
• A strong team and support network.
• Ideas and opinions are valued by our collaborative team – be part of the improvement and use your exceptional customer service skills to lead by example.
• Full time position available for the right candidate and career longevity within an ASX listed company – future opportunities to relocate within the group.
• Subsidized accommodation available for the right candidate after a predetermined length of service or probationary period.
• Multiple departments to learn and develop new skills and keep things fresh (we’re big on cross training!)