Receptionist – Colac

The Role

We’re seeking a friendly, organised Receptionist to be the welcoming face of our park. You’ll manage front-desk operations, support guests from booking to check-out, and ensure smooth daily operations. This role is ideal for someone passionate about customer service and eager to contribute to our busy, guest-focused team.

Key Responsibilities

• Handle reservations, check-ins/check-outs, and payments efficiently.
• Respond to guest inquiries (phone, email, and in-person) with warmth and professionalism.
• Provide information about park facilities, local attractions, and policies.
• Resolve minor guest concerns promptly and escalate issues to the Manager when needed.
• Assist with administrative tasks, including filing, reporting, and coordinating maintenance requests.
• Collaborate with housekeeping and maintenance teams to ensure seamless guest experiences.

What We’re Looking For

• Customer service experience (hospitality, retail, or similar roles preferred).
• Excellent communication skills and a positive, can-do attitude.
• Organizational skills to multitask in a fast-paced environment.
• Basic computer proficiency (booking systems training provided).
• Flexibility to work weekends, holidays, and occasional evenings.

We Provide

• Full training on park systems, procedures, and customer service standards.
• A supportive team environment with opportunities for growth.

Reporting Structure

• You will report directly to the Park Manager, who will provide ongoing guidance and support.