As our new Customer Service/Reception professional, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth running of our holiday park. This is a full-time position based in our Cambridge location.
What you’ll be doing
- Providing a warm and friendly welcome to all guests, both in person and over the phone
- Handling all guest enquiries, bookings, and check-in/check-out processes efficiently and professionally
- Maintaining accurate records and documentation related to guest stays and park operations
- Assisting with the coordination of park activities, facilities, and resources to meet guest needs
- Promoting the park’s amenities, services, and local attractions to enhance the guest experience
- Addressing any guest concerns or complaints in a timely and solution-oriented manner
- Providing general administrative support to the park management team as required
What we’re looking for
- Proven customer service experience, preferably in a hospitality or tourism setting
- Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
- Strong organisational skills and attention to detail to maintain accurate records and documentation
- Proficiency in using computerised reservation and guest management systems
- A positive, friendly, and proactive attitude to deliver outstanding customer experiences
- Familiarity with the local area and attractions, or a willingness to learn
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