Every Hotel group goes above and beyond to deliver memorable experiences for its guests. So, what makes us different? Simple, we are an exclusively Melbourne based independent hotel group with a focus on people.
Our esteemed team has a passion to provide our guests with a service that is genuinely warm, hospitable and we have REAL conversations.
Our people take the time to know our colleagues on an individual basis, observing and then building on strengths and passions so we can craft a meaningful career path for each team member within our expanding and evolving group.
We encourage our team members to showcase their unique personalities and sincerely love looking after our guests and colleagues with the most personable service to ensure they experience their happy space in our beautiful city.
About This Opportunity
Our Hotel is looking for Night Audit Guest Services Agent to join our expanding and evolving team.
Night Audit Guest Service Agents are an integral part of our team and ensure our guests receive the very best first impressions, a central point of communications during their stay and a warm Farewell.
Our Night Audit Guest Service Agents:
- Provide an exceptional check in and check out experience,
- Possess strong verbal and written communication skills,
- Assist guests with tourism information to make the very best of their visit,
- Are proactive and mindful about safety and security of the hotel and its guests,
- Care about guest issues and aim to resolve them,
- Thrive in a team setting,
- Are positive, honest, well presented and professional,
- Have a keen eye for detail and problem solving
- Undertake general administration work, reservations and cashiering
- Audit daily financial transactions for accuracy and completeness
- Perform end-of-day accounting activities, including the preparation of final reports,
- Are flexible to work a 7-day rotating roster.
Some desirable skills/experience:
- Experience working in a hotel environment,
- Analytical, communication and time management skills,
- Proficiency in Microsoft applications (Excel, Outlook),
- Previous experience using Opera PMS,
- Multi-Lingual.
If you are passionate about great customer service, believe in our vision and would like to be part of our family please apply now; Shortlisted candidates will be invited for an in-person interview.