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Work and Travel Company

Head Waiter / Head Waitress – Sydney

Position Overview:
As the Head Waiter, you will play a pivotal role in ensuring seamless dining experiences for our guests. From taking orders to offering expert advice on food and beverage pairings, you will be responsible for providing top-notch service. Your expertise in advising on menu items and wine service will contribute to the overall excellence of our restaurant.

Key Responsibilities:

  • Order Taking:
  • Greet guests warmly and guide them through the menu.
  • Take orders accurately and efficiently, ensuring special requests are communicated to the kitchen.
  • Provide recommendations on menu items based on guest preferences and dietary restrictions.
  • Menu Advice:
  • Offer detailed information about the menu, including ingredients, preparation methods, and flavors.
  • Suggest food and beverage pairings to enhance the dining experience.
  • Provide guidance on portion sizes and share insights into customer favorites.
  • Wine Service:
  • Collaborate with the Sommelier to assist guests in selecting the perfect wine to complement their meal.
  • Present and pour wines with elegance, adhering to established service standards.
  • Customer Engagement:
  • Foster a positive and welcoming atmosphere for guests.
  • Address customer inquiries, concerns, and feedback with professionalism and efficiency.
  • Ensure a high level of customer satisfaction through attentive and personalized service.
  • Team Collaboration:
  • Coordinate with kitchen and bar staff to ensure smooth and timely service.
  • Provide guidance and support to the waitstaff, promoting a cohesive team environment.

Qualifications:

  • Proven experience as a Head Waiter or similar role in a high-end restaurant.
  • Exceptional customer service and communication skills.
  • In-depth knowledge of Italian cuisine and familiarity with wine pairings.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
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