Guest Service Attendant – Cairns

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.

Responsibilities include:

• Reception – Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately.
• Guest Activities – Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.
• Housekeeping – Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.
• Food & Beverage – Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties.
• Health & Safety – Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.

What are we looking for:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you’ll have experience in customer service, hospitality, or a similar role
• You’ll need to have good attention to detail and organisational skills.
• Experience using Microsoft office
• Flexibility to work a rotating roster, including nights, weekends and public holidays
• RSA certification is essential and a First Aid certificate (desired)
• Knowledge of the local area and travel/tourism industry (desired)