Your key responsibilities
- Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.
- Ensure all guests are warmly welcomed during check-in, check out and throughout their stay.
- Promote and up-selling hotel facilities and services through solid product and service knowledge.
- Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.
To be successful in this role you will have
- Experience in customer service.
- Excellent verbal communication skills.
- A passion for the hospitality industry.
- Impeccable grooming and presentation.
- Ability to work in a team environment and under pressure.
- Similar experience in a 4-star or 5-star hotel (desirable).
- Full availability to work a 7-day rotating roster.
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