Customer Service – Wellington

Be the voice of a brand that values people.

We’re on the lookout for multiple passionate, customer-focused individuals to join our growing team of Inbound Customer Service Representatives. If you’re someone who thrives on solving problems, delivering exceptional service, and making a real impact—this is the role for you.

Based in our Lambton Quay contact centre which operates 24 hours a day and 7 days a week. Currently we have vacancies to cover our morning, evening and weekend shifts.

What You’ll Be Doing:

• Handling inbound calls, emails, or live chats with professionalism and care
• Assisting customers with inquiries, product information, and service support
• Troubleshooting issues and providing tailored solutions
• Recording and managing interactions using internal systems
• Collaborating with colleagues to exceed service targets and delight customers

What You’ll Bring:

• A natural ability to connect with people and build rapport
• Excellent communication, listening, and multitasking skills
• A calm, solutions-oriented mindset—even under pressure
• Tech-savviness and a willingness to learn new systems
• Previous customer service or call centre experience is an advantage—but not essential!

• If you’re ready to be part of a team that’s passionate about delivering outstanding service, we want to hear from you!