Customer Service Officer

Key Responsibilities:

• First point of contact for customer service and account management
• Ability to understand individual customer needs and deliver a personalised experience
• Support customers through multiple channels. Commencing on our voice line and potentially being up-skilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails
• Work across systems and knowledge base to successfully address customer enquiries
• Maintain strict confidentiality while dealing with personal and sensitive information

Who are you?

• You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!
• Able to demonstrate empathy and understanding of customer emotions and situations.
• Tech-savvy and confident using multiple programs & systems
• Passionate about customer service and an excellent communicator
• Eager to meet targets and KPI’s.
• Inquisitive and enjoy problem-solving
• Ability to adapt in a fast-paced work environment