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Work and Travel Company

Call Centre Consultant

About the Role:

As a member of our team, you will be the friendly voice at the end of the line, ready to assist guests during their road trips. Your main responsibilities will include:

  • Providing assistance to guests and collaborating with other departments to address vehicle-related issues.
  • Skillfully negotiating to ensure the best possible guest experience while also meeting business requirements.
  • Keeping track of incidents and ensuring guests are well-informed about solutions and repair progress.
  • Minimizing vehicle repair time.
  • Ensuring repairs adhere to standard repair practices.

We don’t just offer motorhome holidays; we create memorable experiences that last a lifetime!

It’s a permanent full-time role, with approximately 38 hours per week, plus some additional hours on a ten-day per fortnight roster.

About You:

To excel in this role, you should possess the following skills and experiences:

  • Call center experience is highly regarded.
  • You are dedicated to delivering exceptional customer service and go the extra mile.
  • Excellent interpersonal skills and an empathetic communication style.
  • Strong problem-solving abilities.
  • Effective time management skills, the ability to prioritize tasks, and the capacity to stay composed under pressure.
  • Comfortable with following processes and procedures.
  • Intermediate computer skills.
  • While not essential, having an understanding of automotive matters or mechanical aptitude would be beneficial.
  • A friendly and positive attitude.
  • Bonus points if you have a passion for road trips!
  • Proficiency in a second language, such as French, Chinese, or German, will be highly regarded.

What We Can Offer:

  • Access to product trials free of charge (Motorhome holidays, anyone?)
  • Ongoing support and training.
  • A fun and supportive company culture.
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