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Work and Travel Company

Call Centre Consultant – Northgate

About the Role:

As a member of our team, you will be the friendly voice at the end of the line, ready to assist guests during their road trips. Your main responsibilities will include:

  • Providing assistance to guests and collaborating with other departments to address vehicle-related issues.
  • Skillfully negotiating to ensure the best possible guest experience while also meeting business requirements.
  • Keeping track of incidents and ensuring guests are well-informed about solutions and repair progress.
  • Minimizing vehicle repair time.
  • Ensuring repairs adhere to standard repair practices.

We don’t just offer motorhome holidays; we create memorable experiences that last a lifetime!

It’s a permanent full-time role, with approximately 38 hours per week, plus some additional hours on a ten-day per fortnight roster.

About You:

To excel in this role, you should possess the following skills and experiences:

  • Call center experience is highly regarded.
  • You are dedicated to delivering exceptional customer service and go the extra mile.
  • Excellent interpersonal skills and an empathetic communication style.
  • Strong problem-solving abilities.
  • Effective time management skills, the ability to prioritize tasks, and the capacity to stay composed under pressure.
  • Comfortable with following processes and procedures.
  • Intermediate computer skills.
  • While not essential, having an understanding of automotive matters or mechanical aptitude would be beneficial.
  • A friendly and positive attitude.
  • Bonus points if you have a passion for road trips!
  • Proficiency in a second language, such as French, Chinese, or German, will be highly regarded.

What We Can Offer:

  • Access to product trials free of charge (Motorhome holidays, anyone?)
  • Ongoing support and training.
  • A fun and supportive company culture.

We are committed to being an equal opportunity employer and seek to recruit a diverse range of individuals with a wide variety of talents to help us achieve our goals. All applicants must have the right to work in Australia.

What We Do:

In a nutshell, we create memories and facilitate amazing experiences. We firmly believe that road trips are the ultimate way to vacation. Our expertise in Recreational Vehicles (RVs) spans over 35 years, during which we have been building, renting, and selling them across Australia, New Zealand, Canada, the UK, and Europe.

One Last Thing:

Because having fun is a fundamental part of our culture, and we believe that our team is the cornerstone of our success, we offer you the opportunity to experience our products for FREE with an annual product trial!

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