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Work and Travel Company

Blackwater Rafting Cave Customer Service Representative – Waitomo, Waikato

The purpose of the role is to ensure our customers have an ‘unforgettable holiday’ by communicating and interacting with our guests to ensure they have appropriate knowledge of our products and meet their needs. The role is key to ensuring our customer’s experience is exceptional.

Key criteria for our winning candidate:

  • Excellent communication skills
  • Has the ability to cope with difficult people and situations by remaining respectful, polite and professional at all times.
  • Minimum one year of experience in a customer service environment
  • Experienced in Outlook, Excel, and Word
  • Must have experience with a current booking management system

Your responsibilities will includes the following:

  • Provide exceptional customer service
  • Maintain a current working knowledge of all Waitomo attractions products and services
  • Knowledge of the local area and wider North Island to assist clients with their general queries
  • Processes reservations from the counter, agents, coach companies and other groups and individuals
  • Maintain a current working knowledge of all special offers and promotions, understand the benefits and how to process them accurately

What we provide to you:

  • You will experience all Waitomo attractions products and partnership products within one month of commencement in the role
  • Competitive pay
  • Our products are fun, and our jobs are too. You’ll be a part of a creative and collaborative team that invites one and all to bring cool ideas to life that impact our business
  • You’ll be a part of a flexible work environment that lives and breathes travel and experiences. Want to go on a road trip with your friends and family? We’ll hand you the keys to your ride Want to go caving underground and abseiling down waterfalls? We’ll provide you with a wetsuit and some rope.
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