We are looking for our next manager to oversee the the day to day running of our 55-bed hostel on Robins Road.
Full time – minimum 30 hours per week. Pay rate will be $28.20 per hour.
The successful applicant will have to work to a roster with work hours during the day, evenings & weekends. IMPORTANT: You will have to be able to work Saturday and Sunday, days off would usually be Thursdays and Fridays.
Job Description:
The job involves not only front of desk duties but also cleaning and making beds, so you must be physically fit and able to multitask.
Some of the duties are:
-Ensure that all hostel customer services, and guest facility provisions are welcoming, clean, comfortable, secure, safe, accessible and maintained to the appropriate quality standard within the resources priorities available to enhance guest experience and expectations.
-Providing a full Reception service to Hostel guests, including check-in, guest registration, check-out, handling customer enquiries, and providing information, guidance and support for guests and their onward travels.
-Always handle all incoming telephone calls professionally and courteously.
-Take computer reservations by telephone, e-mail and customers at reception.
-Provide advice to hostel guests about local tourist attractions.
-Complete work projects, including laundry when required, and as assigned by Management.
The ideal candidate will possess the following attributes:
- Great customer service skills. Minimum of 1 year of experience.
- A can-do attitude and ability to multitask.
- Ability to lift and maintain online ratings.
- Problem solving.
- An understanding of cleaning standards and quality control.
- An ability to maintain an inclusive and fun hostel environment.
- Will hold a degree related to the social studies, we believe that they will have the necessary tools to deal with people of all nationalities and solve any type of problems.
- Will speak at least two languages!! We deal with people of all nationalities.
- Have stayed at hostels before and know the environment and how things should work.